phwon Privacy
Policy
Your Privacy at phwon — At a Glance
These cards summarize the most important points of the phwon Privacy Policy. They are provided for convenience only — the full legal text below governs all matters relating to your personal data.
What We Collect
phwon collects personal data you provide during registration, KYC verification, and account use — including identity documents, contact details, payment information, and gameplay records.
How We Use It
Your data is used to operate your phwon account, comply with PAGCOR and DPA regulations, prevent fraud, process payments, and communicate relevant updates and offers.
Who We Share With
phwon shares data only with payment processors, game software providers, regulatory authorities, and fraud prevention services — never with advertisers or data brokers for marketing purposes.
How We Protect It
All phwon data in transit is protected by SSL/TLS encryption. Data at rest is stored on secured servers with restricted access controls, audit logging, and regular security assessments.
Your Rights
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, erase, object to processing, and port your personal data held by phwon. You can exercise these rights at any time.
How Long We Keep It
phwon retains personal data for as long as your account is active and for the period required by applicable law — typically five (5) years after account closure, per PAGCOR and AML requirements.
01 Introduction
phwon ("we," "us," or "our") takes the privacy of its players seriously. This Privacy Policy describes our practices regarding the personal data we collect from and about you when you use the phwon online gaming platform, including when you register an account, make deposits or withdrawals, play games, contact our support team, or otherwise interact with any part of phwon.cam.
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and any applicable issuances of the National Privacy Commission (NPC). It is also informed by the data governance requirements applicable to PAGCOR-regulated gaming operators.
This Privacy Policy should be read together with the phwon Terms & Conditions, which govern your use of the Platform as a whole. Defined terms used herein have the same meanings ascribed to them in the Terms & Conditions unless otherwise stated.
02 Data Controller
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phwon acts as the Personal Information Controller (PIC) with respect to the personal data collected from players and visitors to the phwon Platform.
As PIC, phwon determines the purposes for which and the means by which your personal data is processed. phwon is responsible for ensuring that all processing activities are conducted lawfully, fairly, and transparently, in accordance with the DPA and this Policy.
03 Personal Data We Collect
phwon collects personal data from you in a number of ways — directly when you provide it, automatically when you use the Platform, and from third parties in limited circumstances. The categories of personal data we collect include the following:
3.1 Data You Provide Directly
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (passport, SSS, PhilSys, driver's license) |
| Contact Data | Email address, mobile number, residential address (city, province) |
| Account Credentials | Username, hashed password, security question responses |
| KYC & Verification Documents | Copies of government-issued IDs, proof of address, source of funds declarations |
| Financial Data | GCash wallet number, Maya account details, bank account details (BPI, BDO, Metrobank), transaction history |
| Communications Data | Support chat transcripts, email correspondence, complaint records |
3.2 Data Collected Automatically
| Category | Examples |
|---|---|
| Device & Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution |
| Usage & Gameplay Data | Games played, bet amounts, session durations, win/loss records, game preferences, login timestamps |
| Geolocation Data | Approximate location derived from IP address (used for regulatory compliance and fraud prevention) |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers (see Section 10 for full cookie details) |
3.3 Data from Third Parties
phwon may receive limited personal data about you from the following third-party sources:
- Payment providers (e.g., GCash, Maya) — transaction confirmation data to verify deposits and withdrawals;
- Identity verification services — confirmation results from document authentication processes;
- Fraud prevention and AML screening services — risk scores and watchlist screening results;
- Regulatory authorities — data shared under applicable legal obligations or PAGCOR compliance requirements.
04 How We Use Your Personal Data
phwon processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we use your data are set out below:
- Account registration and management: To create, maintain, and administer your phwon account, including verifying your identity, processing your login credentials, and updating your account settings;
- KYC and regulatory compliance: To verify your identity and age (21+), perform anti-money laundering (AML) screening, and comply with all applicable PAGCOR regulations and Philippine law;
- Payment processing: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, and other approved payment channels, and to maintain accurate financial records;
- Game delivery and platform operation: To deliver the games, features, and services available on the phwon Platform and to ensure their proper functioning;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multiple account creation, bonus abuse, money laundering, and other prohibited conduct;
- Customer support: To respond to your queries, resolve complaints, and provide assistance through our live chat and email support channels;
- Responsible gaming: To monitor gameplay patterns, administer self-imposed limits and self-exclusion requests, and identify players who may require responsible gaming intervention;
- Platform improvement: To analyze aggregate usage data, improve game performance, optimize user experience, and develop new features;
- Marketing communications: To send you promotional offers, bonus notifications, and product updates — where you have provided consent or where we have a legitimate interest to do so, and always subject to your right to opt out;
- Legal obligations: To comply with legal obligations imposed by Philippine courts, regulatory authorities, law enforcement agencies, and PAGCOR.
05 Legal Basis for Processing
Under the Data Privacy Act of 2012, phwon relies on the following legal bases for processing your personal data:
- Contractual necessity: Processing required to fulfill the contract between phwon and you — i.e., operating your gaming account, processing deposits and withdrawals, and delivering games;
- Legal obligation: Processing necessary to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine legislation;
- Legitimate interests: Processing carried out for phwon's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests do not override your fundamental privacy rights;
- Consent: Processing based on your explicit, freely given consent — particularly for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.
06 Data Sharing & Disclosure
phwon does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.1 Service Providers & Processors
phwon engages third-party service providers who process data on our behalf under written data processing agreements. These include:
- Payment processors and e-wallet operators (GCash, Maya, BPI, BDO, Metrobank);
- Game software and platform technology providers;
- Identity verification and KYC service providers;
- Anti-fraud and AML screening platforms;
- Cloud hosting and data storage providers;
- Customer support technology providers.
6.2 Regulatory & Legal Authorities
phwon will disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or regulatory direction — including disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement agencies.
6.3 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of phwon's business, personal data held by phwon may be transferred to the relevant successor entity, subject to the same data protection obligations set out in this Policy. Players will be notified of any such transfer.
07 International Data Transfers
Some of phwon's service providers and technology partners are located outside the Philippines. Where personal data is transferred internationally, phwon ensures that appropriate safeguards are in place to protect that data to a standard at least equivalent to the protections afforded under the Data Privacy Act of 2012.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or binding corporate rules applicable to the receiving organization. phwon does not transfer personal data to jurisdictions that do not offer adequate data protection standards without implementing appropriate additional safeguards.
08 Data Retention Periods
phwon retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration & KYC records | Duration of account activity + 5 years after closure |
| Financial transaction records | 5 years after the transaction date (AML compliance) |
| Gameplay & session records | 3 years after the relevant gaming session |
| Customer support communications | 3 years after the support interaction is closed |
| Marketing consent records | Duration of consent + 1 year after withdrawal |
| Fraud investigation records | Duration of investigation + 5 years |
Where data is required to be retained for legal, regulatory, or dispute resolution purposes beyond these standard periods, it will be held for the additional period required and then securely deleted or anonymized.
09 Security Measures
phwon implements technical, organizational, and administrative security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
- Encryption in transit: All data transmitted between your device and the phwon Platform is encrypted using industry-standard TLS/SSL protocols;
- Encryption at rest: Sensitive data stored in phwon's systems — including payment information and identity documents — is encrypted at the database level;
- Access controls: Access to personal data within phwon is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access controls and audit logging;
- Password security: Player passwords are stored using industry-standard one-way hashing algorithms. phwon staff cannot view your plain-text password;
- Two-factor authentication: phwon offers optional 2FA for player accounts to provide an additional layer of login security;
- Regular security assessments: phwon conducts periodic vulnerability assessments and security reviews of its Platform and data processing infrastructure.
While phwon takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, phwon will notify affected players and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
10 Cookies & Tracking Technologies
phwon uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by phwon include:
- Essential cookies: Strictly necessary for the Platform to function — including session authentication, security token management, and cart/balance persistence. These cannot be disabled without affecting Platform functionality;
- Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalized experience;
- Analytics cookies: Collect aggregated, anonymized information about how visitors use the Platform — including pages visited, session duration, and feature usage — to help phwon improve the product;
- Security cookies: Used for fraud detection and prevention, identifying suspicious login patterns, and protecting the integrity of account sessions.
phwon does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access certain parts of the phwon Platform.
11 Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phwon. You may exercise these rights at any time by contacting us at [email protected].
Right to Access
You have the right to request a copy of the personal data phwon holds about you and information about how it is being processed.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data held by phwon about you.
Right to Erasure
You have the right to request deletion of your personal data where there is no longer a legal or legitimate basis for phwon to continue processing it.
Right to Object
You have the right to object to the processing of your personal data where phwon relies on legitimate interests as its legal basis, including objection to direct marketing.
Right to Restriction
You have the right to request that phwon restricts the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Right to Data Portability
You have the right to receive a copy of personal data you have provided to phwon in a structured, commonly used, machine-readable format.
phwon will respond to all data subject rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing any rights request. Some rights may be limited where phwon has overriding legal obligations to retain or process the relevant data (e.g., AML and PAGCOR compliance requirements).
If you are not satisfied with phwon's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
12 Minors & Age Restriction
The phwon Platform is strictly intended for individuals aged 21 years and above, as required by PAGCOR regulations. phwon does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the phwon account registration process.
13 Third-Party Links & Services
The phwon Platform may contain references to third-party payment service providers (such as GCash and Maya) whose own privacy policies apply to data you submit directly to those services. phwon is not responsible for the privacy practices of any third-party service, and this Privacy Policy does not apply to third-party websites or applications that may be accessed via or referenced on the Platform.
phwon recommends that you review the privacy policy of any third-party service you use in connection with your phwon account — including your payment provider's privacy terms — to understand how they handle your personal data independently of phwon.
14 Amendments to This Privacy Policy
phwon reserves the right to update or modify this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via email notification to the address associated with their phwon account and/or via a prominent notice on the Platform, with a minimum of seven (7) calendar days' notice before the changes take effect.
The "Effective Date" shown at the top of this page reflects the date of the most recent revision. Your continued use of the phwon Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you may exercise your right to close your account in accordance with the phwon Terms & Conditions.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version is always available at phwon.cam/privacy-policy.
15 Contact & Data Protection Officer
phwon has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. For any questions, concerns, or requests relating to your personal data and privacy rights, please contact the phwon DPO using the details below:
Email: [email protected] (Subject: "Data Privacy Request")
Live Chat: Available 24/7 inside your phwon account dashboard
Response Time: Within 15 business days for formal data rights requests; within 24 hours for general inquiries
You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe phwon has processed your personal data in violation of the Data Privacy Act of 2012. The NPC can be reached through their official channels as published on the NPC website.
21+ Age Restriction & Responsible Gaming
All phwon gaming services are restricted to individuals aged 21 years and older, as mandated by PAGCOR regulations. phwon processes personal data in connection with age verification for this purpose as a legal obligation. If you are concerned about a gambling-related issue, please visit the phwon Responsible Gaming page to access self-exclusion tools, deposit limit settings, and support helpline contacts. Maglaro nang may pananagutan — para sa kasiyahan, hindi para sa pangangailangan.
Trust Starts with Transparency
You now know exactly how phwon handles your data — what we collect, why we collect it, and how we keep it safe. That transparency is the foundation of everything we do. Ready to play on a platform that takes your privacy as seriously as your gameplay? You're in the right place.